Privacy Policy
Effective Date: October 30, 2025
Last Updated: April 30, 2026
Welcome to Big Bash Studio Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting it through this policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit https://bigbashstudio.com or communicate with us through other channels.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
1. Who We Are
Big Bash Studio Ltd. is a full-service creative design agency registered in the United Kingdom, offering services in website design, mobile app design, UI/UX product design, corporate branding, and digital marketing assets.
Registered Address:
71-75 Shelton Street, Covent Garden, WC2H 9JQ
London, United Kingdom
Company No: 08861249
Registration No: ZA079053
We work with clients globally and are committed to protecting personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.
2. Contact Information
If you have any questions, concerns, or requests related to your personal data, please contact us at:
Big Bash Studio Ltd
📍 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
📧 Email: info@bigbashstudio.com
📞 Phone: +44 7472 787404
3. Information We Collect
We collect personal and non-personal information in several ways to deliver our services and improve your experience.
3.1. Information You Provide Voluntarily
You may provide us with information directly when you:
- Fill out the contact form on our website.
- Send us an email or call our office.
- Share project details, files, or design specifications.
- Subscribe to newsletters, if offered.
This information may include your name, email address, company name, phone number, and any details you choose to share in your message.
We do not request or store sensitive information such as Social Security numbers, passwords, or financial account details.
3.2. Information Collected Automatically
When you visit our website, certain information is collected automatically to help us understand how visitors interact with our site. This includes:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Referring URLs and pages visited
- Date, time, and duration of your visit
We collect this information through Google Analytics, which uses cookies and similar technologies to analyze website performance. All data is aggregated and anonymized before analysis.
3.3. Cookies and Tracking Technologies
Our website uses cookies to enhance usability and personalize your experience. Cookies help us remember your preferences, analyze traffic, and identify popular content.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.
4. How We Use Your Information
We use the personal and technical information collected for the following purposes:
- Responding to inquiries: To reply to your messages, requests, or service inquiries.
- Service delivery: To communicate with clients, manage design projects, and deliver agreed-upon services.
- Improvement: To optimize website design, content, and overall user experience.
- Analytics: To measure engagement, improve navigation, and understand audience behavior.
- Legal compliance: To comply with applicable laws and respond to lawful requests.
- Security: To detect, prevent, and address fraudulent or unauthorized activity.
We do not use your data for automated decision-making or profiling that produces legal effects.
5. Lawful Basis for Processing (UK GDPR)
If you are located in the United Kingdom or European Economic Area (EEA), our legal basis for processing your personal data depends on the nature of our interaction with you:
- Consent: When you voluntarily provide information through forms, subscriptions, or email communication
- Contract: When processing is necessary to perform a service agreement or respond to pre-contractual requests
- Legitimate Interests: When processing is necessary for our business operations, website functionality, analytics, or security, provided such interests are not overridden by your rights
- Legal Obligation: When processing is required to comply with applicable laws or regulatory requirements
You have the right to withdraw your consent at any time by contacting us at info@bigbashstudio.com.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law.
Typically:
- Contact form submissions are kept for up to 24 months.
- Client project records may be retained longer for documentation or legal compliance.
Once data is no longer required, it is securely deleted or anonymized.
7. Data Security
We take data protection seriously and implement appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- SSL-encrypted connections (HTTPS) for all website communications
- Secure storage of contact records
- Restricted employee access to data
- Regular monitoring for potential vulnerabilities
While we strive for full security, no online platform can guarantee absolute protection. By using our site, you acknowledge this inherent limitation.
8. Third-Party Services and Data Sharing
We value your privacy and do not sell, rent, or trade your personal data. However, we may share limited data with trusted third-party providers who help us operate our business efficiently.
8.1. Google Analytics
We use Google Analytics to track and analyze website traffic. This helps us understand user behavior, page performance, and traffic sources.
Google may process your data in accordance with its own privacy policy:
👉 Google Privacy Policy
8.2. Payment Processing
We process client payments through secure and widely accepted payment methods, depending on the nature of the project, client location, and agreed terms.
These may include:
- Direct bank transfers (local and international)
- Online payment gateways such as Stripe, PayPal, Wise, and Authorize.net
- Secure invoicing and billing platforms
- Any other mutually agreed-upon payment method at the time of engagement
We do not store sensitive financial information, including full credit or debit card details. All payment transactions are processed through secure systems provided by the respective financial institutions or third-party payment providers.
Clients are encouraged to review the privacy policies and terms of the payment providers they choose to use, as their data handling practices operate independently of Big Bash Studio.
All payment terms, including timelines, currency, and any applicable transaction fees, are clearly outlined in project agreements or invoices prior to processing.
8.3. Hosting and Technical Partners
Our website may be hosted or supported by third-party service providers who assist with maintenance, backups, and analytics. These providers are bound by confidentiality and data protection obligations.
9. International Data Transfers
As a UK-registered company serving clients globally, your personal data may be transferred to and processed in countries outside the United Kingdom or European Economic Area (EEA).
Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs), where applicable.
10. Your Data Rights
Depending on your location, you may have the following rights under applicable data protection laws:
- Access: Request a copy of your personal information.
- Correction: Request updates or corrections to inaccurate data.
- Deletion: Request that we erase your personal information (“Right to be Forgotten”).
- Restriction: Request that we limit processing of your data.
- Data Portability: Request a copy of your data in a portable format.
- Objection: Object to processing under certain conditions.
- Withdrawal of Consent: Withdraw consent at any time for processing based on consent.
To exercise any of these rights, please email info@bigbashstudio.com. We may verify your identity before fulfilling your request.
11. Your Rights Under UK GDPR
If you are located in the United Kingdom or European Economic Area (EEA), you have the following rights regarding your personal data:
- Right of Access – You can request a copy of the personal data we hold about you
- Right to Rectification – You can request correction of inaccurate or incomplete data
- Right to Erasure – You can request deletion of your data, subject to legal obligations
- Right to Restrict Processing – You can request that we limit how your data is used
- Right to Data Portability – You can request transfer of your data to another service provider
- Right to Object – You can object to processing based on legitimate interests
- Right to Withdraw Consent – Where processing is based on consent
To exercise any of these rights, please contact us at info@bigbashstudio.com.
You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO), if you believe your data has been handled improperly.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.
If you believe your child has provided personal information, please contact us immediately so we can delete it from our records.
13. Links to Other Websites
Our website may contain links to third-party websites (e.g., Upwork, PayPal, or social media pages).
We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any linked websites you visit.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business operations.
When updates occur, the “Last Updated” date at the top of this page will change. If the changes are significant, we will post a notice on our website or notify users directly.
Your continued use of our website following changes constitutes acceptance of the revised policy.
15. How to Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, you can contact us at:
Big Bash Studio Ltd
📍 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
📧 Email: info@bigbashstudio.com
📞 Phone: +44 7472 787404
We aim to respond to all privacy-related requests within a reasonable timeframe and in accordance with applicable data protection laws.
16. Commitment to Your Privacy
At Big Bash Studio, we believe privacy is not just a legal requirement but an extension of our brand values — trust, integrity, and transparency.
We handle every piece of data with the same respect and care we bring to our design work.
Our promise is simple: we collect only what we need, protect it responsibly, and give you full control over it.
17. Messaging Privacy Policy
No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.
If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at info@bigbashstudio.com